Lyonite
Our Guarantee

Refund Policy

Last updated: December 14, 2024

TL;DR (The Short Version)

  • 7-day money-back guarantee on all purchases
  • No questions asked within the first 7 days
  • Refunds processed within 5-10 business days
  • After 7 days, we evaluate case-by-case (but we're reasonable)
  • Contact us: hello@lyonite.com

7-Day Money-Back Guarantee

All Premium subscriptions include a 7-day money-back guarantee.

How it works:

  1. 1Within 7 days of purchase, email hello@lyonite.com
  2. 2We'll process your refund, no questions asked
  3. 3You'll receive your money back within 5-10 business days
  4. 4Your Premium access will be revoked upon refund

After 7 Days

While our official guarantee is 7 days, we're reasonable people.

We WILL refund if:

  • Our tools are fundamentally broken or unusable
  • We can't provide the service you paid for
  • There was a billing error on our end
  • You were charged incorrectly or multiple times

We WON'T refund if:

  • You simply changed your mind after extended use
  • You violated our Terms of Service and were banned
  • You used the service extensively then requested a refund
  • External factors (third-party platforms changing, etc.)

Bottom line: If you have a good reason, contact us. We'll work something out.

How to Request a Refund

Email us: hello@lyonite.com

Include:

  1. Your account email
  2. Date of purchase
  3. Reason for refund (optional, but helps us improve)
  4. Payment method used

We'll respond within:

📧 24 hours on weekdays📧 48 hours on weekends

Chargebacks

Please contact us before filing a chargeback.

If you file a chargeback without contacting us first:

  • Your account will be immediately banned
  • You won't be able to use our services in the future
  • We can't resolve the issue amicably

We're humans. We respond fast. Just email us.

Our Philosophy

We built Lyonite to solve problems, not create them. If our tools don't work for you, we don't want your money. Simple as that.

We're committed to:

  • Fair and transparent refund process
  • Quick response times
  • Human, reasonable approach
  • Making things right

Have questions? Email us anytime. We're real people and we actually respond.

This refund policy is part of our Terms of Service. By purchasing, you agree to these terms.